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All services provided by Hero Digital LLP to the client are subject to the following terms and conditions. By placing an order with us, you confirm that you are in agreement with and bound by the terms and conditions set out below.

You: user of my website or services, Client.

Client: The individual, company or group requesting the services of Hero Digital LLP, freelance team, employees and affiliates.

Us, We, Our, My, Me, I, Hero Digital LLP, freelance team, site owner/s, employees and affiliates.

This agreement is in place to protect both Us and the Client and does not affect any of your statutory rights.

We reserve the right to refuse to provide our services to any client without explanation. We will only carry out work where an agreement is provided either by e-mail, telephone, mail or fax. We will carry out work only for clients who are of 18 years of age or above. An 'order' is deemed to be a written or verbal contract between Us and the Client, this includes telephone and e-mail agreements.

These terms and conditions only cover hero-digital.com. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only.

These Terms and Conditions supersede all previous representations, understandings or agreements.

We own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

Throughout our website, trademarked names may be indicated. However, rather than repeatedly show the trademark symbol, we state that we are using such names in an editorial contact with no intention of infringement of that trademark. Trademarked names, as always, remain the property of their respective companies.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

Hero Digital LLP will not accept any liability whatsoever for injury, loss, death or misfortune of any kind whatsoever due to the use/misuse of any of our websites or services we provide. By using any of our websites or services you agree to these terms and conditions.

Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, we cannot accept responsibility for any losses, injury, death or misfortune incurred due to malfunction of the website or any part of it. It is the client's duty to test and make sure the website or services provided are all error free before final payment is made. We are not responsible for any errors found once agreement has been finalised and final payment has been made. We reserve the right to charge a fee to fix any errors arising after this period. By show of good faith, we may fix all errors without extra charge.

We cannot take responsibility for any copyright infringements caused by materials submitted by the Client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material. The Client agrees to make available as soon as is reasonably possible to us all materials required to complete the site to the agreed standard and within the set deadline.

We will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. We will not be liable or become involved in any disputes between the Site Owner and their Clients and cannot be held responsible for any wrong doing on the part of a Site Owner. We will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the Client or any of the Clients appointed agents. We will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

We reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial.

All prices on our site or any quotations we provide to any of our clients are in Pound Sterling (£) unless agreed otherwise.

Charges of any web design packages we provide are as stated in the package and as set out in the reading. Unless otherwise stated by us, charges for services to be provided by us will be provided to the Client for approval before commencement of work. Quotations are valid for a period of 30 days. After a period of 30 days without an agreement being finalised between Us and the Client, a new quotation will have to be issued.

Due to the nature of our work, a 40% deposit of the agreed quote is required with any project before any work will commence. Not withstanding the fact that we may agree alternative terms, which will be agreed in writing before the commencement on any work. The remaining fee of the project quotation total will be due upon completion of the work prior to handing over any materials/files to the Client by means of upload to server or release of materials in any other format. There are no exceptions to this, i.e. If the Client decides to withdraw from the agreement at any point after commencement of the work and no longer wants or requires the site, any deposit paid will be non-refundable. As the Client would have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. All deposits are non-refundable. Non payment will result in legal action being taken if deemed necessary. Charges for any work done by Us do not cover the release of source files for example, but not limited to, .ai, .psd, .png or .fla files. These source files shall remain the Intellectual Property of Hero Digital LLP. If the Client requires these items then a separate quotation can be prepared.

The website, graphics and any programming code remain the property of Hero Digital LLP until all outstanding accounts are paid in full. Hero Digital LLP will retain a copy of the completed work.

We will endeavor to ensure that any developed/designed website or application will function correctly on the server it is initially installed on and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 7 and above and to an acceptable level with Mozilla browsers. We can offer no guarantees of correct function with all browser software.

All hosting offered by us in any of our packages will be recommended by us and will be provided on the Clients behalf. We may purchase website hosting packages on behalf of the Client. We are not directly linked to, or in any way affiliated with any hosting company or external service we recommend or provide on behalf of the Client and therefore we cannot guarantee the availability or interruption of these services and cannot accept liability for losses caused by the unavailability, malfunction or interruption of these services, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss. Any complaints, issues arising due to website hosting should be directed to the relevant hosting company.

A link to our website will appear in either small type or by a small graphic on the Client's website of which we have designed, maintained or have worked on. If a graphic is used, it will be designed to fit in with the overall site design.

We must be granted temporary read/write access to the Client's storage directories, and those directories must be accessible via FTP. All these details should be provided by the Client when requested by us or when the agreement is made.

We may purchase domain names on behalf of the Client. Payment and renewal of those domain names will remain the sole responsibility of the client. The loss, cancellation or otherwise of the domain brought about by any reason whatsoever will not be our responsibility. The Client should keep a record of due dates for payment to ensure that payment is received in good time.

This Agreement shall be governed by English Law.

9th December 2008

This privacy policy sets out how Hero Digital uses and protects any information that you give Hero Digital when you use this website.

Hero Digital is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Hero Digital may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 9th December 2008.

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to search and selection activities

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send an email about new products or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at salv@hero-digital.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email salv@hero-digital.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.